? ACL Digital HIRING: M365 & Teams Voice Operations Specialist ?

Location:
Hyderabad ?

Experience:
6-9 Years ⏳Notice Period: Immediate To 15 Days Serving Notice. Are you a hands-on IT qualified with strong experience in Microsoft 365 and Teams Direct Routing? We are looking for a key contributor to join our technical operations team

Key Responsibilities
M365 & Voice Ops: Handle daily operational tickets (Incidents, Requests, Changes) across M365 and voice environments. Teams Direct Routing: Configure and support Dial Plans, Routing Policies, Call Queues, Auto Attendants, SBAs, and Emergency Calling. Automation: Use M365 PowerShell and Microsoft Graph API for operational management and task automation. Operational Continuity: Participate in on-call rotations and collaborate with external providers during critical incidents. What We're Looking For Hands-on experience supporting M365 and Microsoft Teams Direct Routing. Proficiency in PowerShell and Microsoft Graph API. Experience with ITSM ticketing (INC, RITM, CHG) and change management governance. Preferred Certifications: MS-700 (Teams Administrator Associate) or MS-900.

📌 Support Specialist (Hyderabad)
🏢 ACL Digital
📍 Hyderabad