Technical Support & Customer Service *International Voice Support Specialist
* LOCATION Hyderabad | Work from office EXPERIENCE 1–2 years EMPLOYMENT Full-time SHIFT Rotational | 24/7 support JOINING Immediate preferred HIRING Priority / Fast-track Role Overview We are seeking a customer-focused International Voice Support Specialist to provide L1/L2 service desk and patient-support assistance. You will support caregivers, providers, and patients with MyChart access, account setup, password resets, profile activation, and general troubleshooting across phone, email, in-basket, and ticketing channels.

Key Responsibilities
· Manage inbound calls, emails, in-basket requests, and service desk tickets.
· Resolve account-access issues, password resets, profile activation, and basic MyChart troubleshooting.
· Guide users through features and processes with clear, step-by-step instructions.
· Record interactions, troubleshooting steps, and outcomes accurately in the CRM/ticketing system.
· Escalate complex or unresolved issues to L2/L3 support or the appropriate team.
· Meet service-level agreements (SLAs), quality standards, and customer-satisfaction targets. Requirements
· 1–2 years of customer support experience; technical support or basic service desk experience is preferred.
· Excellent verbal and written communication skills.



Candidates must meet the required communication assessment standard (4.5–5/5).
· Robust customer-service mindset, problem-solving ability, and attention to detail.
· Confidence handling phone, email, and ticketing/in-basket workflows.
· Basic familiarity with incident, service request, and change-management processes is an advantage.
· Healthcare voice support, MyChart, Epic, or EHR/EMR experience is preferred but not mandatory.
· Immediate joiners preferred; candidates with a notice period of up to 5 days are strongly preferred. Additional Advantage: ServiceNow / ServiceNow Plus Basic knowledge of ServiceNow (certified or non-certified), including incident and request handling, user management, workflow support, and change-management processes. Administrative exposure is an added advantage. Education Graduate in any discipline. Candidates with healthcare or customer-support experience will be preferred. Why Join Us?
· Work with a collaborative, supportive healthcare technology team.
· Build practical experience in healthcare IT and patient-support operations.
· Explore learning opportunities, including potential Epic certification exposure.
· Benefit from a fast-track recruitment process, with interviews currently underway.

📌 Customer Service – International Voice Support Specialist (Hyderabad)
🏢 InterScripts
📍 Hyderabad