We are looking for enthusiastic and customer-oriented candidates for the Process Associate – Voice Process role in Chennai. The selected candidates will be responsible for handling customer calls, addressing queries, providing appropriate solutions, and ensuring a positive customer experience through effective communication.
Roles and Responsibilities
Handle inbound and outbound customer calls professionally.
Understand customer requirements and resolve queries efficiently.
Provide accurate information and appropriate solutions to customers.
Maintain excellent customer service and customer satisfaction.
Update customer details and call records in the CRM system.
Follow company policies and standard operating procedures.
Achieve assigned daily and monthly performance targets.
Coordinate with internal teams to resolve customer-related issues.
Maintain call quality and productivity standards.
Candidate Requirements
Valuable verbal communication skills are mandatory.
Basic English communication skills.
Freshers and experienced candidates can apply.
Any degree or relevant educational qualification.
Basic computer knowledge.
Positive listening and interpersonal skills.
Ability to handle customer conversations professionally.
Salary and Benefits Pay: Up to ₹30,000.00 per month
Work Location: In person
📌 Senior Process Associate Chennai
🏢 shivathattex
📍 Chennai
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