Title: Tele calling and Sales Executive ( Guest Relation Executive/ Guest Service Associate)
Mostly Prefer: Freshers with fluent english communication, preferably with a background in Hospitality Management, Sales, Tele Calling
Location: Panampilly Nagar, Kochi (full time, office-based)
Core mandate: Turn leads (calls, messages, emails) into confirmed bookings and maintain robust relationships with clients and guests.
Scope: You’ll be assigned specific holiday-home properties across India and act as the main point of contact for those assets.

Key responsibilities

From your text and similar listings in Kochi, the day-to-day likely includes:
Lead conversion
Responding to enquiries via calls, WhatsApp/messages, and email.
Explaining property features, pricing, policies, and availability.
Guiding guests through the booking process and payment.
Guest & client relationship management
Pre-arrival coordination (check-in instructions, special requests, upsells).
During-stay support and issue resolution.
Post-stay follow-up, feedback collection, and encouraging repeat bookings.
Escalation handling
Managing complaints (cleanliness, maintenance, host issues, refund disputes, etc.).
Coordinating with operations/housekeeping/maintenance teams to resolve issues quickly.




Documenting escalations and ensuring they don’t recur.
Inventory & listing management
Updating availability, rates, and restrictions across channels (website, OTAs, social media, internal tools).
Ensuring photos, descriptions, and policies are accurate and consistent.
Basic coordination with property owners/managers for block dates or maintenance.
Digital & communication tasks
Handling basic updates on website listings, social media handles, and possibly responding to reviews/messages on platforms like Instagram/Facebook/Google.
Using CRM / property management software to track leads, bookings, and guest history.

Typical requirements for this profile
Excellent English communication (spoken & written) – mandatory.
Comfort with phones, WhatsApp, email, and basic office software.
Ability to learn and manage booking systems, property dashboards, and simple website/OTA updates.
Robust customer service orientation, patience, and problem-solving skills for escalations.
Preference for candidates with exposure to hospitality, travel, real estate, or sales

Pay: ₹10,000.00 - ₹18,000.00 per month

Benefits:
Cell phone reimbursement
Internet reimbursement
Paid sick time

Work Location: In person

📌 Tele Calling Sales Executive Kochi
🏢 Willostays
📍 Kochi