Job Description: Client Success Consultant

Work Shift: Night Shift (U.S Shift)

Position Overview

The Client Success Consultant (CSC) serves as the first point of contact for customers,

managing inquiries, resolving issues, and ensuring a seamless customer experience. This

role requires excellent communication skills, problem-solving ability, and a customer-first

mindset to build trust and loyalty across diverse international clients.

Key Responsibilities
Customer Interaction: Handle inbound and outbound customer communications across phone, email, and chat channels.
Issue Resolution: Accurately resolve customer queries within defined timelines, escalating complex cases when necessary.
Professional Communication: Communicate effectively with customers, adapting to cultural and linguistic nuances.
Documentation: Record all customer interactions in CRM or ticketing systems to ensure transparency and continuity.
Compliance &: Policies:



Adhere to company policies, shift schedules, attendance guidelines, and data security requirements.
Performance Targets: Meet or exceed assigned quality and productivity benchmarks.

Required Skills
Solid verbal and written communication skills.
Basic computer literacy and typing proficiency.
Problem-solving and analytical thinking.
Customer-focused attitude with empathy and patience.
Ability to collaborate effectively within a team workplace.

Qualifications
Minimum educational qualification as per company policy.
Prior experience in international customer service is preferred.

Pay: ₹300,000.00 - ₹600,000.00 per year

Advantages:
Food provided
Leave encashment
Provident Fund

Work Location: In person

📌 Client Service Associate Singanallur
🏢 PATHFINDER BUSINESS ANALYSIS
📍 Singanallur