We are looking for a proactive, patient-friendly and result-oriented Call Centre Executive to manage doctor appointment bookings, handle patient enquiries and ensure a smooth patient experience.

The ideal candidate should possess excellent communication skills, robust follow-up abilities and the capability to efficiently coordinate between patients, doctors and hospital departments.

Key Responsibilities
Appointment Booking & Scheduling
Handle incoming calls, WhatsApp messages and online enquiries regarding doctor consultations.
Schedule, reschedule and cancel OPD appointments based on doctors' availability.
Send appointment confirmations, reminders and relevant instructions to patients.
Patient Follow-ups & Appointment Conversion
Contact patients to confirm upcoming appointments and reduce no-shows.
Reconnect with patients who missed or cancelled their appointments.
Focus on converting genuine patient enquiries into confirmed appointments while maintaining ethical communication practices.




Patient Enquiry Management
Provide accurate information about doctors, specialties, consultation timings, fees and available hospital services.
Guide patients towards the appropriate specialty based on their stated requirements, without providing medical advice.
Handle patient concerns and complaints professionally and escalate unresolved issues.
Identify urgent medical enquiries and promptly direct them to the emergency team as per hospital protocols.
Coordination & Record Management
Coordinate with the reception, OPD team and doctors to ensure smooth patient flow.
Maintain accurate records of calls, patient enquiries, appointments and follow-ups in the hospital's CRM/HMIS or designated track

Pay: ₹15,000.00 - ₹20,000.00 per month

Advantages:
Health insurance
Paid time off
Provident Fund

Work Location: Remote

📌 Call Centre Executive Sahibzada Ajit Singh Nagar
🏢 Gini Health India Private
📍 Sahibzada Ajit Singh Nagar