We are seeking a friendly, proactive, and customer-focused Client Support Specialist to assist clients with their inquiries, provide timely and effective solutions, and ensure a positive client experience. The ideal candidate should possess excellent communication and interpersonal skills, a skilled attitude, and the ability to handle client concerns efficiently while maintaining strong client relationships.
Key Responsibilities
Handle client inquiries through phone calls, emails, and other communication channels.
Provide accurate information about the company’s services and support clients throughout their journey.
Address client concerns, resolve issues promptly, and ensure client satisfaction.
Maintain skilled and positive relationships with clients.
Follow up with clients to ensure their queries and concerns are resolved effectively.
Coordinate with internal teams to provide timely solutions and support.
Maintain accurate records of client interactions, feedback, and follow-up activities.
Assist clients with service-related procedures, documentation, and updates.
Identify client needs and provide appropriate guidance and assistance.
Ensure professional communication and deliver a positive client experience at all times.
Requirements
Freshers and experienced candidates are welcome to apply.
Excellent verbal and written communication skills.
Positive interpersonal and customer service skills.
Basic computer knowledge, including MS Office and email handling.
Robust organizational and multitasking abilities.
Professional appearance and positive attitude.
Ability to work independently as well as in a team.
Fluency in English and Malayalam is preferred. Knowledge of Hindi is an added advantage.
Pay: From ₹10,000.00 per month
Work Location: In person
📌 Client Support Executive Angamaly (India)
🏢 Canapprove Immigration Services private
📍 India
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