Experience : Above 3 Years
Education : Graduation/ Under Graduate - Any Specialisation
Location : Durgapur
Type of Employment Full time
Job Responsibilities :
To manage a large & diverse team of agents.
Candidate would be handling a Team of Call Centre Executives.
Manage day-to-day activities of team.
To support & develop agent skill sets.
To convert all enquiries into appointments
Publish weekly / monthly review presentations.
HandlingCall escalations & Inbound & Outbound Customer Service.
Control of Attrition & Shrinkage.
Skill Set and Experience:
Excellent Communication skills.
Valuable Excel Knowledge.
Aggressive towards work .
Confident towards work.
Goal oriented.
Valuable Team Handling skills.
Positive Attitude.
Apply now
📌 Team Leader Durgapur (India)
🏢 TECHNEXT TECHNOSOFT
📍 India
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