Key Responsibilities:
​Handle incoming calls, emails, and messages from clients and prospective leads in a qualified and timely manner.
​Understand client requirements, address queries, and provide accurate information regarding our services.
​Coordinate between clients and internal project/technical teams to ensure smooth communication and quick resolution of support tickets or requests.
​Maintain accurate records of client interactions, feedback, and follow-ups in our tracking system.
​Conduct proactive follow-up calls to gather client feedback and strengthen client relationships.

​Requirements & Skills:
​Experience: Fresher to 1 year of experience in customer support, client servicing, front office, or tele-calling.




​Communication: Fluency in English and Malayalam (additional languages are a plus) with a pleasant and confident phone presence.
​Tech Savvy: Basic proficiency in MS Office / Google Workspace (Docs, Sheets) and comfortable learning task management tools.
​Interpersonal Skills: Active listener with patience, empathy, and a positive problem-solving attitude.
​Education: Any Graduation / Diploma / Plus Two with relevant communication skills.

Pay: ₹10,000.00 per month

Work Location: In person

📌 Customer Service Executive Maradu
🏢 Etica Stories
📍 Maradu