Position : Customer Experience Agent, Global Emails
Department : Customer Experience
Location : Bangalore.
Fresh Graduates and Career Come-backs are eligible to apply
Excellent written and spoken English
Experience is Sales is valuable to have.
Good to have some experience handling UK & US customers
This position involves 80% emails and 20% calls. Ideally a mix of non-voice & voice process.
Working Hours - 9 hours shift with 1 hour break
Morning Shift - 08:00 AM to 05:00 PM
Day Shift - 11:00 AM to 08:00 PM
Night Shift - 08:00 PM to 05:00 AM
Working days - 5 days a week of the 7 days in the week
Responsibilities
First point of contact for our professionals & customers
Be a product expert, assisting new and existing professionals with any queries that they may have
Responding to emails from our professionals and resolving their queries promptly.
Replying to emails using the Zendesk ticketing system
Ability to handle unresolved questions from customers
To ensure satisfactory resolution of various issues
Ensuring high service delivery & customer satisfaction levels
Strong in spoken & written English, with a clear and confident communication style
Problem-solving skills
Positive knowledge about using a laptop/computer with above-average typing skills.
Exceptional attention to detail
Experience in an International process
Experience in handling both calls and emails
Driven & motivated with a great work ethic
An eagerness to learn and progress within the company
Self-starter
Perks and Benefits
Healthcare Insurance
33+ paid days off per year
Individual Learning Budget
Corporate Gym Pass
Monthly office lunch
Fully stocked snack corner
Quarterly Team Socials
Two way cab facility (for Night Shifts)
Document(s) To Carry - Résumé
Pay: ₹370,000.00 - ₹371,000.00 per year
Advantages:
Commuter assistance
Health insurance
Provident Fund
Work Location: In person
📌 Customer Service Agent, Global Emails Bengaluru
🏢 Shinewell
📍 Bengaluru
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