Job Responsibilities
Call customers and verify online orders.
Handle inbound and outbound customer calls professionally.
Explain product advantages and answer customer queries.
Confirm customer details, address, and payment mode.
Follow up with customers for pending confirmations.
Maintain daily call records and update CRM software.
Coordinate with the operations and dispatch teams.
Achieve daily calling and order confirmation targets.
Requirements
Graduate or Undergraduate.
Excellent communication skills in Hindi and Punjabi.
Basic English communication will be an added advantage.
Basic computer knowledge (MS Excel, CRM, Internet).
Valuable listening and convincing skills.
Positive attitude and customer-friendly approach.
Freshers are welcome. Experienced telecallers will be given preference.
Benefits
Attractive Incentive Structure
Professional Work Environment
Growth opportunities Opportunities
Training Provided
Performance-Based Salary Increments