Key Responsibilities
Monitor and audit collection calls to ensure quality and process adherence.
Evaluate collection executives based on defined quality parameters and scorecards.
Ensure compliance with RBI guidelines and fair collection practices.
Identify critical errors, process deviations, and non-compliant customer interactions.
Provide regular feedback and coaching to collection agents.
Prepare daily, weekly, and monthly quality reports.
Conduct calibration sessions with operations and training teams.
Identify process improvement opportunities and reduce repeat errors.
Ensure skilled communication and a positive customer experience.

Required Skills & Qualifications
1–4 years of experience in Quality Assurance, preferably in Banking,



NBFC, Fintech, or Financial Collections.
Knowledge of loan collections, credit card collections, and recovery processes.
Understanding of RBI guidelines and collection compliance.
Positive communication, analytical, and listening skills.
Proficiency in MS Excel and quality reporting.
Experience in call monitoring, auditing, and quality scorecards.

Pay: ₹40,000.00 - ₹50,000.00 per month

Perks:
Food provided
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Call Quality Analyst Gurugram (India)
🏢 Kredito24.in
📍 India