Support Executive :

Job Description:

We’re looking for an empathetic, responsible, and proactive Operations & User Experience Executive to help support our users, guide new users during onboarding, and ensure smooth day-to-day operations on the Feelin’s App.This role focuses on user onboarding, user support, basic tele-calling, and maintaining strong trust and comfort during interactions. If you enjoy interacting with people, solving user problems, and contributing to a growing community, you’ll be a great fit.Key Responsibilities1. User Support & Relationship Management
Assist users in understanding how the app works and help troubleshoot issues.
Respond to user queries via chat, email, or calls in a friendly and supportive manner.
Maintain high levels of user satisfaction by providing timely, empathetic assistance.
Build trust with users by ensuring transparent and respectful communication.
Document key issues, common questions, and user insights for internal teams.
User Onboarding & Basic Telecalling
Make outbound calls to walk new users through onboarding steps, if required.
Explain significant app features and usage guidelines in simple language.
Follow up with users who need assistance completing onboarding.
Maintain basic notes on user interactions.




Keep users informed about new updates, features, or key announcements.
Trust & User Well-being
Ensure users understand platform rules and community standards.
Flag cases of user discomfort or direct violations.
Support users who may need clarity on safety, privacy, or platform policies.

Requirements Languages Fluency in one or more regional languages:
Tamil / Kannada /Telugu
Fluency in English (read, write, speak)

Skills & Experience
Prior experience in support, operations, tele-calling, or customer-facing roles is a plus.
Strong communication skills with a friendly and patient approach.
Ability to handle complaints calmly and professionally.
Basic ability to use CRM tools, Excel, or common workplace software.
Good judgment and attention to detail.
Comfortable speaking on calls when required.

Other Requirements
BYOD: Must have a personal laptop.
Bachelor’s degree preferred but not mandatory.
Positive attitude and willingness to learn quickly.

Job Type: Internship
Length: 3 months
Work Location: HSR Layout

Pay: ₹15,000.00 - ₹15,001.00 per month

Benefits:
Flexible schedule

Work Location: In person

📌 Operations Executive Intern Hsr Layout
🏢 inMinutes
📍 HSR Layout