Experience : Min 4 years of experience into International Technical Support
Location : Pune
Shift : Rotational
Education : Graduation
Salary : Up to 7 LPA
Skills :
Minimum 4+ years of experience in IT/Technical Support.
Prior experience as a Team Lead in an international technical support process is preferred.
Excellent verbal and written communication skills in English.
Strong knowledge of technical troubleshooting and problem-solving.
Experience handling escalations and managing customer expectations.
Positive understanding of SLA, KPI, CSAT, AHT, and quality parameters.
Robust leadership, team management, and decision-making skills.
Pay: Up to ₹700,000.00 per year
Perks:
Provident Fund
Education:
Bachelor's (Required)
Experience:
International Technical Support: 4 years (Required)
Troubleshooting: 1 year (Required)
Ticket: 1 year (Required)
Work Location: In person
📌 International Technical Support Engineer Pune
🏢 CMS IT Services Private
📍 Pune
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