Job Description

We are seeking a proactive, detail-oriented ORM Executive to manage the organization's online reputation and customer interactions across digital platforms. The role involves responding to comments, reviews, messages and enquiries received through social media, Google Reviews and other online channels. The ideal candidate will have excellent English communication and writing skills, with the ability to draft clear, qualified, empathetic and grammatically accurate responses. Experience in healthcare or other patient-centric organizations will be preferred.

Key Responsibilities
Online Reputation Management: Monitor and manage the organisation’s online presence across social media, Google

Reviews and other relevant digital channels.
Comment and Query Management: Respond promptly and professionally to comments, direct messages, enquiries and

feedback on advertisements, posts and online platforms.
Professional Written Communication: Draft transparent, accurate and grammatically correct English responses, maintaining the

appropriate tone for patients, customers and the general audience.
Review Management: Monitor positive and negative reviews, acknowledge feedback, address concerns professionally and





coordinate with relevant teams for resolution.
Healthcare Communication: Handle patient-related enquiries sensitively and empathetically while protecting confidential

patient information.
Complaint Handling and Escalation: Identify complaints, negative feedback and sensitive issues, and escalate them to

the appropriate team for timely resolution.
Social Media Monitoring: Monitor Facebook, Instagram, YouTube, Google Business Profile and other relevant platforms

for incoming comments, reviews and messages.
Internal Coordination: Work with customer support, operations and marketing teams to verify information before

responding to specific queries.
Brand Reputation: Maintain a consistent, qualified brand image through timely, courteous and appropriate online

interactions.
Tracking and Follow-up: Maintain records of queries, complaints, feedback, response status and escalations, ensuring

follow-up within defined timelines.
Response Quality: Ensure replies are accurate, relevant, polite and aligned with organisational communication guidelines.

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Orm Executive Okhla
🏢 Dr Krishna's Cancer Healer Center
📍 Okhla