Key Responsibilities
Handle inbound and outbound customer calls professionally and efficiently.
Resolve customer queries, complaints, and escalations with empathy and accuracy.
Provide information regarding products, services, payments, schedules, and
processes.
Maintain high customer satisfaction and service quality standards.
Coordinate with internal teams to ensure quick issue resolution.
Accurately update CRM systems and maintain customer records.
Follow company SOPs, scripts, and communication guidelines.
Meet daily productivity, quality, and performance metrics.
Requirements
Excellent verbal communication skills in English.
Willingness to work in night shift
A personal laptop which can be used for official purpose
Robust interpersonal and customer-handling skills.
Ability to manage difficult conversations professionally.
Basic computer knowledge and familiarity with CRM tools.
Ability to work in a fast-paced environment.
Willingness to work 6 days a week including Saturdays and Sundays with rotational week offs.
Prior experience in customer support/voice process/BPO is preferred.
Freshers with robust communication skills can also apply.
Preferred Skills
Active listening and problem-solving abilities.
Robust multitasking skills.
Positive attitude and customer-first mindset.
Ability to work collaboratively within teams.
Pay: Up to ₹300,000.00 per year
Ability to commute/relocate:
HSR Layout Sector 2, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
Do you have a personal laptop?
Are you comfortable working 6 days in a week( including saturday and sunday)?
What is your current ctc?
What is your expected ctc?