We are looking for a customer-focused Customer Support Executive to handle customer queries, resolve complaints, and coordinate with garage partners and internal teams to ensure a smooth customer experience.
Key Responsibilities
Handle customer queries through calls, WhatsApp, and emails.
Provide accurate information about services and subscription plans.
Resolve customer complaints and follow up until closure.
Coordinate with garage partners, suppliers, and internal teams.
Maintain customer records and update details in the CRM.
Escalate unresolved issues to the concerned team.
Ensure timely communication and customer satisfaction.
Required Skills
Positive verbal and written communication skills.
Robust problem-solving and follow-up skills.
Ability to handle customers professionally.
Basic knowledge of MS Excel, Google Sheets, and CRM tools.
Good coordination and time-management skills.
Preferred Qualifications
Any graduate degree.
0–2 years of experience in customer support or operations.
Experience in the automotive or service industry is an advantage.
Key Performance Indicators (KPIs)
Customer satisfaction.
Response and resolution time.
Number of queries resolved.
Follow-up effectiveness and adherence to timelines.