We are seeking a skilled and customer-focused Desktop Support Engineer to provide second-level technical support to end users. You will handle escalated issues from L1 support, troubleshoot more complex hardware/software problems, and ensure smooth day-to-day IT operations across the organization. This role requires solid analytical skills, excellent communication, and the ability to work under pressure.

Location : Andheri
Exp : 2 to 6 Years

Immediate Joiners to 7 days notice period

Key Responsibilities:
Respond to and resolve escalated technical support tickets (hardware, software, and network-related).
Must have experience with Google Workspace , G Suite
Perform installations, configurations, upgrades, and maintenance of desktops, laptops, printers, and peripherals.
Manage user accounts, permissions, and access rights via Active Directory, Exchange, or other IAM tools.
Support remote users via tools like Remote Desktop, TeamViewer, or similar.




Participate in deployment and patching of systems and applications.
Handle asset management and inventory tracking for IT equipment.
Escalate unresolved issues to L3 support or vendors as required.
Maintain documentation for systems, procedures, and issue resolutions.
Provide occasional on-call or after-hours support based on business needs.
Should have some experience with nerworking as well.

Required Skills & Qualifications:
Bachelor’s degree is mandatory.
2–6 years of experience in IT support

Solid knowledge of Google Workspace.

Proficiency with Active Directory, Exchange, DNS, DHCP, and networking basics.

Excellent troubleshooting and problem-solving skills.

Pay: ₹20,000.00 - ₹25,000.00 per month

Advantages:
Health insurance
Provident Fund

Work Location: In person

📌 Desktop Support Engineer Mumbai
🏢 Precision Group
📍 Mumbai