Position: Front Office Receptionist
Department: Front Office
Location: Hotel Benzz Park, Vellore
Reporting To: Front Office Manager

Contact:+91-XXXXXXXXXX

Job Summary

We are looking for a well-groomed, customer-oriented, and professional Front Office Receptionist to manage guest interactions, front desk operations, check-in/check-out procedures, and reservations while ensuring excellent guest satisfaction.

Key Responsibilities
Welcome and greet guests warmly and professionally upon arrival.
Handle guest check-in and check-out procedures efficiently.
Manage room reservations, booking enquiries, and guest requests.
Attend incoming telephone calls, emails, and guest enquiries.
Provide accurate information about hotel facilities, services, room tariffs, and policies.
Coordinate with Housekeeping regarding room availability and room status updates.
Handle guest complaints, feedback, and special requests professionally.
Maintain guest registration forms, records, and necessary documentation.
Prepare bills, process payments, and coordinate with the cashier/accounts team.
Maintain proper communication and coordination with all hotel departments.
Ensure the front desk and reception area are neat, organized, and presentable.
Follow hotel policies,



standard operating procedures, and guest service standards.
Maintain confidentiality of guest information and hotel records.

Required Qualifications & Skills
Diploma or Degree in Hotel Management / Hospitality Management preferred.
Previous experience in Front Office or Reception operations in hotels preferred.
Freshers with valuable communication skills may also apply.
Excellent communication and interpersonal skills.
Positive knowledge of English and Tamil. Additional languages will be an advantage.
Basic computer knowledge and MS Office skills.
Knowledge of hotel reservation systems / PMS is an added advantage.
Good telephone etiquette and customer-handling skills.
Professional appearance, positive attitude, and willingness to work in rotational shifts.

Preferred Candidate Profile
Candidates with hotel industry experience preferred.
Must be polite, confident, presentable, and guest-focused.
Ability to handle multiple tasks and work under pressure.
Solid coordination and problem-solving abilities.

Employment Location: Hotel Benzz Park, Vellore.

Pay: ₹14,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Front Office Receptionist Vellore
🏢 Benzz Park vellore
📍 Vellore