E-Wallet Customer Support Executive
Process: E-Wallet Customer Support
Channel: Voice & Non-Voice (Calls & Email)
Experience: 6+ months relevant customer support experience
Languages: English & Hindi – Mandatory
Employment Type: Full time
Key Responsibilities
Handle customer queries and concerns through calls and emails.
Assist customers with refund, account cancellation, and account-related queries.
Troubleshoot customer issues and provide accurate and timely resolutions.
Communicate professionally in English and Hindi.
Maintain accurate records of customer interactions.
Follow defined process, quality, and service guidelines.
Ensure a positive customer experience while meeting performance standards.
Candidate Requirements
Minimum 6 months of relevant customer support experience preferred.
Candidates with 1–4 months of relevant experience may also be considered.
Excellent communication skills in English and Hindi.
Comfortable handling both Voice and Non-Voice (Email) support.
Robust customer-handling, problem-solving, and troubleshooting skills.
Flexible to work across different channels based on business requirements.
Customer-focused with good interpersonal skills.