Job Title: Guest Relations Executive – Real Estate

Location: Panvel
Job Type: Full time
Department: Sales, Marketing & CRM

About the Role

We are looking for a polished, customer-focused Guest Relations Executive to be the first point of contact for visitors, prospective buyers, and investors at our property site and sales office. You will create a welcoming experience, support the sales team, and ensure every guest leaves with a positive impression of our brand.

Key Roles and Responsibilities
Greet and welcome walk-in visitors, clients, and channel partners warmly and professionally.
Understand visitor requirements and guide them to the appropriate sales executive or manager.
Maintain a visitor register and update the accurate lead details and site visit data.
Coordinate and schedule site visits, sample flat tours, and appointments with the sales team.
Ensure the reception, lounge, and sales gallery are clean, organized, and presentable at all times.
Offer hospitality to guests, including refreshments, seating,



and any other assistance.
Handle customer queries and complaints courteously, escalating issues to the relevant department when needed.
Support marketing events, property launches, and client meets.
Prepare daily and weekly reports on footfall, inquiries, and follow-ups.
Maintain confidentiality of client information and company data.

Required Qualifications and Skills
1–3 years of experience in guest relations, front office, customer service, or real estate
Excellent verbal and written communication skills in English
Professional appearance, pleasant personality, and robust interpersonal skills.
Valuable knowledge of MS Office
Ability to multitask, stay calm under pressure, and handle client queries with patience.
Strong organizational and follow-up skills.

Pay: ₹500,000.00 - ₹700,000.00 per year

Work Location: In person

📌 Guest Relation Executive Panvel
🏢 Hiranandani
📍 Panvel