Position Summary: The Market Conduct Qualified will be responsible for ensuring that the company conducts its business in a fair, transparent, ethical and customer-centric manner in compliance with applicable IRDAI regulations, consumer protection requirements, and internal governance standards.

The role involves monitoring sales and distribution practices, intermediary oversight, and conduct risk management across the organization.

Key Responsibilities

Regulatory Compliance & Market Conduct Oversight
Monitor compliance with applicable IRDAI regulations, master circulars, and guidelines relating to Fraud Risk Management and conduct matters as prescribed in Policyholder Protection and Corporate governance regulations
Assess implementation of regulatory changes and advise internal stakeholders on conduct-related implications.
Support preparation and submission of regulatory reports, certifications and responses to IRDAI observations, inspections and thematic reviews.
Maintain market conduct compliance trackers, dashboards and escalation matrices.

Conduct Risk Management
Identify, assess and monitor conduct risks arising from:
Sales practices
Distribution channels
Claims handling
Customer communications
Third-party service providers




Digital platforms and telemarketing activities
Develop and implement conduct risk indicators (KRIs), monitoring frameworks and control mechanisms.
Conduct periodic conduct risk assessments and recommend corrective actions.

Sales & Distribution Governance
Review sales journeys, marketing material, and customer disclosures to ensure fairness and regulatory compliance.
Monitor intermediary conduct including agents, brokers, web aggregators, POSP channels, TPAs and corporate agents.
Identify and investigate potential instances of:
Mis-selling
Unfair trade practices
Fraudulent sales activity
Inadequate disclosures
Customer detriment

Educational Qualification

Bachelor’s degree in Law, Commerce, Finance, Management, Insurance or related discipline.

Qualified qualifications such as LL.B., CA, CS, MBA, PGDM, CPCU, III certification or compliance/risk certifications shall be preferred.

Experience
10–12 years of relevant experience in:
Insurance compliance
Market conduct
Risk management
Internal audit
Regulatory affairs
Consumer protection
Health insurance operations
Prior experience in health insurance, general insurance, TPA or insurance consulting preferred.

📌 Lead, Market Conduct & Fraud Risk Management Mumbai (India)
🏢 Seven N Half
📍 India