Company Description Tp is a growing organization focused on delivering reliable customer services and building long-term relationships with clients. The company values integrity, transparency, and consistent performance in all interactions. Team members collaborate across functions to solve problems and improve service quality. Tp supports professional development and encourages individuals to take initiative and contribute ideas. The workplace culture emphasizes respect, inclusion, and a solid commitment to customer satisfaction.

Role Description This is a full-time, on-site Customer Service Executive role based in Mumbai. The Customer Service Executive will handle inbound and outbound customer interactions via phone, email, chat, or other channels, resolving queries and concerns in a timely and accurate manner. Responsibilities include documenting interactions, updating customer records, and following established procedures and service-level guidelines. The role involves coordinating with internal teams to address complex issues, escalating cases when required, and ensuring clear communication with customers throughout. The Customer Service Executive is expected to maintain professionalism, adhere to company policies,



and contribute to continuous improvement of customer service processes.

Qualifications
Strong customer service mindset with the ability to handle queries, complaints, and feedback calmly and professionally.
Excellent verbal and written communication skills in English; proficiency in additional regional languages is an advantage.
Ability to work in a structured, process-driven setting, including accurate data entry and documentation.
Positive problem-solving and critical thinking skills, with the ability to assess situations and provide appropriate solutions.
Comfort with using computer systems, CRM tools, and standard office applications.
Ability to work effectively in a team-oriented environment and collaborate with cross-functional colleagues.
Prior experience in customer support, call center operations, or client-facing roles is preferred but not mandatory.
Minimum educational qualification: high school diploma; a bachelor’s degree in any discipline is an advantage.
Willingness to work in rotational shifts if required and to be based in office in Mumbai.

📌 Customer Service Executive Mumbai
🏢 TP
📍 Mumbai