We are looking for a customer-focused and proactive Customer Support & Retention Executive to handle customer queries, maintain relationships, and improve customer satisfaction and retention.
Key Responsibilities
Handle customer queries via calls, WhatsApp, and email.
Resolve customer issues promptly and professionally.
Follow up with customers to ensure satisfaction and engagement.
Build robust customer relationships and encourage service renewals.
Handle customer concerns and minimize cancellations.
Coordinate with sales and operations teams to ensure smooth service delivery.
Maintain customer records and follow-up reports.
Requirements
Excellent English communication skills, both verbal and written.
Valuable interpersonal and problem-solving skills.
Customer-focused attitude with solid follow-up skills.
Basic computer knowledge and familiarity with WhatsApp and spreadsheets.
Prior experience in customer support or retention is an advantage.
Interested candidates can apply by sharing their updated resume.