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Responsible for day-to-day computer operations, ensuring that systems and hardware remain available and in valuable working order. The primary responsibility is to meet daily service-level agreements (SLAs) by completing scheduled tasks and operational checklists on time.
The preferred candidate is conscientious, detail-oriented, and comfortable applying logical problem-solving skills while operating computer equipment. Most responsibilities are taught on the job because systems vary by organization. The role requires close attention to detail, prompt identification of processing deviations, timely escalation of support issues, consistent adherence to procedures, and excellent customer service.
System Monitoring and Support
Monitor system performance and resource utilization using designated tools and dashboards.
Identify and escalate potential issues to prevent system outages and performance degradation.
Assist with basic user troubleshooting related to printers and peripheral devices.
Data Processing and Backup
Schedule and perform routine data backups using established procedures and tools.
Verify that backups are complete and intact to support reliable data recovery.
Automation and Scripting (Optional)
Use basic scripting languages, such as Bash or PowerShell, to automate routine operational tasks where required by MAPFRE.
Documentation and Procedures
Maintain accurate and up-to-date documentation for standard operating procedures (SOPs) related to assigned tasks
Qualification
Bachelor’s degree
Technical Skills
Proficient in Microsoft Office suite (Word, Excel, Outlook)
Typing speed of 30 WPM with 90% accuracy
Analytical Skills
Able to make decisions following the process guidelines
Solid attention to detail and ability to handle multiple tasks
Process Specific Skills
Good knowledge of IT Help Desk to report issues, request support
Soft Skills (Minimum)
Good communication skills (written & verbal- CEF B1-8)
Good comprehension skills
📌 Executive Noida (India)
🏢 EXL
📍 India
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