The Debt Management Specialist is responsible for managing delinquent accounts, recovering overdue payments, and maintaining robust financial relationships with clients. Culture Anchor: Work Hard - Consistently puts in effort; Execute with rigor - Takes responsibility for meeting targets with focus and effort; Own It - Maintains honesty and fairness in all interactions in line with the organization's policies; Act with Integrity.
Responsibilities
Achieve collections target by visiting customers/agency.
Monitor performance against set parameters and provide regular updates.
Ensure legal guidelines are complied with while repossessing products.
Maintain accurate records of customer interactions and transactions.
Handle escalations promptly and effectively to resolve issues.
Daily DRR (Daily Risk Report) management.
Develop and implement strategies to improve collection rates.
Manage a team of collection officers to achieve overall targets.
Rectify problems encountered during the collection process.
Manage average collection reports to monitor and improve collection performance.
Case to Case tracking.
Resolution at per AOP with in agreed timelines.
Portfolio Management.
Debt Collection Strategy.
Target Achievement.
Regulatory Compliance.
Reporting and Analysis.
Risk Management.
Team Leadership.
Vendor Management.
Co-ordinating with internal and external clients.
Debt Collection Recovery.
Risk Mitigation.
Legal Proceedings.
Record Keeping.
Reporting.
Compliance Regulations.
Key Skills
Debt Collection
Portfolio Management
Team Leadership
Regulatory Compliance
Reporting and Analysis
Risk Management
Vendor Management
Record Keeping
Co-ordinating with internal and external clients