Manage and oversee the collections process to ensure timely recovery of outstanding debts.
Develop and implement effective strategies for improving collection efficiency and reducing delinquencies.
Collaborate with internal teams to resolve customer complaints and disputes related to collections.
Analyze data and metrics to identify trends and areas for improvement in the collections process.
Build and maintain relationships with external stakeholders, including carriers and other freight forwarders.
Ensure compliance with company policies and regulatory requirements related to collections.
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