The Debt Management Specialist is responsible for managing delinquent accounts, recovering overdue payments, and maintaining solid financial relationships with clients.
Responsibilities
Achieve collections target by visiting customers/agency.
Monitor performance against set parameters and provide regular updates.
Ensure legal guidelines are complied with while repossessing products.
Maintain accurate records of customer interactions and transactions.
Handle escalations promptly and effectively to resolve issues.
Daily DRR (Daily Risk Report) management
Develop and implement strategies to improve collection rates.
Manage a team of collection officers to achieve overall targets.
Rectify problems encountered during the collection process.
Manage average collection reports to monitor and improve collection performance.
Case to Case tracking
Resolution at per AOP with in agreed timelines
Portfolio Management
Debt Collection Strategy
Target Achievement
Regulatory Compliance
Reporting and Analysis
Risk Management
Team Leadership
Vendor Management
Co-ordinating with internal and external clients
Debt Collection Recovery
Risk Mitigation
Legal Proceedings
Record Keeping
Reporting
Compliance Regulations