Roles and Responsibility
Conduct thorough quality audits to ensure compliance with industry standards and company policies.
Develop and implement effective quality control processes to enhance customer satisfaction.
Collaborate with cross-functional teams to identify areas for improvement and implement changes.
Analyze data and trends to identify patterns and opportunities for quality improvement.
Provide coaching and feedback to team members to improve performance and adherence to quality standards.
Develop and maintain quality metrics and reports to track performance and progress.

Job Requirements
Proven experience in quality analysis and assurance, preferably in a BPO or IT-enabled services environment.




Solid knowledge of CRM systems and processes, with excellent analytical and problem-solving skills.
Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
Ability to work in a fast-paced workplace, focusing on attention to detail and delivering high-quality results.
Solid understanding of quality management principles and practices, including ISO standards.
Experience working with international clients or teams, demonstrating cultural sensitivity and adaptability.

📌 Quality Analyst International Chennai
🏢 TP
📍 Chennai