Job Title: Customer Service Executive International Voice Process

Working Days: 5 Days Working
Week Offs: 2 Days Off
Process: International Voice Customer Support
Shift: Rotational shifts, including night shifts
Employment Type: Full time

Job Summary

We are looking for confident and customer-focused professionals to join our International Voice Process team. The role involves handling international customers over the phone, resolving queries, providing accurate information, and ensuring a high-quality customer experience

Key Responsibilities
Handle inbound/outbound calls from international customers.
Understand customer concerns and provide appropriate solutions.
Resolve customer queries professionally and within defined timelines.
Maintain excellent communication and customer service standards.
Accurately update customer information and call details in the CRM/system.
Follow company policies, process guidelines, and quality standards.




Meet defined targets for productivity, quality, and customer satisfaction.
Escalate complex issues to the appropriate team when required.

Candidate Requirements
Excellent spoken English and strong communication skills.
Comfortable communicating with international customers.
Valuable listening and problem-solving abilities.
Basic computer and MS Office knowledge.
Willingness to work in rotational shifts/night shifts.
Freshers and experienced candidates can apply, depending on process requirements.
Candidates with prior international BPO/voice process experience will have an added advantage.

Ideal Candidate

The ideal candidate should be fluent in English, confident on calls, customer-oriented, and comfortable working in a fast-paced international voice process workplace.

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