Job Summary
We are looking for customer-focused individuals to handle customer queries through live chat, email, and other digital channels. The role involves providing timely resolutions, maintaining professional communication, and ensuring a positive customer experience. Freshers with valuable written communication skills and a willingness to learn are encouraged to apply.

Key Responsibilities
Handle customer queries through live chat, email, and other non-voice channels.
Respond to customer queries related to orders, payments, deliveries, returns, refunds, exchanges, and products.
Provide accurate information and resolve customer concerns within defined timelines.
Track customer requests and coordinate with relevant teams for resolution.
Maintain transparent, skilled, and customer-friendly written communication.
Record customer interactions, complaints, and resolutions in the designated system.
Follow company policies, standard operating procedures, and customer service guidelines.
Escalate complex or unresolved issues to the appropriate team.
Meet productivity, quality, response-time, and customer satisfaction targets.

📌 Customer Service Executive Non Voice & Chat Support Jaipur
🏢 R2R Consults
📍 Jaipur