Key Responsibilities:
Monitor Change approval status and conduct follow ups with pending approver groups to ensure timely action
Monitor reported conflicts and communicate to the change requester
Keep track of change freeze dates and communicate to the PMs to support their planning
Attendance at ECAB (for emergency / high urgency changes) and GCAB (for critical / high risk changes) with pending approvals to identify reason for pending approval / action as deemed appropriate
Notification of approval status to change requestor
Requirements:
Have positive communication skills and be able to work as part of a team
Learner mindset openness to learning current systems, adapting to evolving ways of working, etc.
Understand ServiceNow functionality (change tickets, reporting and assisting PM’s in having correct access rights as a minimum)
– can be acquired after onboarding via training
Understand the Change Management Process (and the impact a late approval could have to a Project / Programme) – can be acquired after onboarding via training
ITIL version4
Connectivity/networking knowledge/experience is a plus
Scope:
Connectivity Project related changes
Change risk impact to be agreed (i.e. low, moderate, high, critical or just high / critical) as this will impact the number of resources needed and approval types required (e.g. Technical and Business CAB for high / critical)
All Project change types (i.e. Project ‘Normal’, Emergency and High Urgency)Role & responsibilities