Job Role: Customer Support Associate. Job Type: Intern or Contract to Hire. Location: Bellandur, Bengaluru, Karnataka, India.
We are looking for dynamic, motivated Client Servicing & Operations talent to join our team. This is a great opportunity for a self-starter who excels in a rapid-paced, results-oriented environment and is excited to be part of building a high growth company bringing cutting-edge products to the market.
Responsibilities
Client Servicing
Be accountable for successful kristalball deployment, training, onboarding and maintenance requirements.
Provide excellent customer service including administrative support and smooth communications for existing customers. Ensure prompt resolution of any issues. Maintain proactive feedback loops.
Track & communicate improvements in client metrics and prepare monthly, quarterly and annual insights for client consultations.
Draw patterns from client usage/data to aid future product development and AI journey.
Conduct UATs of the product before it goes to clients. Work with the technology team on QA & product enhancements.
Drive usage of relevant product features for stakeholders within the client group.
Research & Innovation
Contribute to recent innovation via.
research & recommendations on trends impacting our customers across business & technology.
Connect the dots between evolving customer needs & our product journey. Have valuable input into product development.
Be Cutting-edge and contribute to a culture of Innovation at kristalball.
Customer Growth
Develop creative, effective marketing collaterals & channels. These can be for client acquisitions, retention or awareness building programs for the ecosystem. These may include presentations, data analytics, videos, website & social media updates & other.
Keep product user manuals up to date and evolve better, creative ways for enhancing customer onboarding & training.
Develop opportunities for marketing activities.
Create customer delight in interactions - verbal, written.
Effectively plan, execute & communicate on sales & customer retention deliverables. Develop structured processes for identifying, acquiring and retaining target customers & optimize resources.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.