Location- Bangalore (HSR Layout, J P Nagar, Jaya Nagar & Electronic City
Business- Leisure Travel Outbound
Responsibilties:
Responsible to achieve daily / weekly / monthly targets as specified by the BM
Maintain & follow grooming standards as specified in the SOP Manual
Adhere to Enquiry Management & Booking Process as specified in the SOP Manual
Responsible to handle enquiries through Walk in, Telephonic, Email, City PSA & Travel Agents 5. Ensure that customer is provided with complete details pertaining to the product & cost
Responsible for relationship building and servicing the city PSA & TAs
To maintain query turnaround time as per SOP
Initiate telesales calls for follow ups & closure of sales bookings
Responsible to coordinate with service team for post-sale process
Maintain Daily Sales Report
Responsible to maintain their enquiries in a database for future follow-ups and to regularly send emails on current offers
Responsible to maintain Customer Satisfaction levels @ min 95% during the entire customer interaction
Adhere to company policy and systems
Ensure zero monetary losses by cancellation of liabilities and timely collections
Ensure minimal risk related exposure for the organization by doing all necessary due diligence. 16. Ensure compliance to systems and process as per audit requirement.
Ensuring Business Losses are reduced.
Attending to customer escalations and resolving them in a timely manner.
Identify recent revenue generation opportunities for distribution expansion and ensuring repeat business opportunities
Understanding the market and gaining competition insights and accordingly changing plans and strategy.
📌 Assistant Sales Manager Bengaluru
🏢 Thomas Cook
📍 Bengaluru
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