Role & responsibilities
Drive coordination between Field Sales, Technical Service, Supply Chain and Accounts to ensure seamless sales operations.
Monitor the order-to-delivery cycle, including order processing, product availability, dispatches, machine installations and service coordination.
Coordinate with Accounts on invoicing, outstanding payments, credit limits and other commercial matters.
Track pending orders, installations, service requests and operational issues, ensuring timely closure through cross-functional follow-ups.
Prepare and analyse sales MIS, regional performance reports and operational dashboards to support business reviews and decision-making.
Monitor key operational KPIs, identify process gaps and drive improvements in turnaround time,
data accuracy and execution efficiency.
Establish effective tracking mechanisms and reporting discipline to improve accountability across teams.
Preferred candidate profile
Graduate in any discipline; Commerce or Business Administration preferred.
35 years of experience in sales operations or sales coordination, preferably in FMCG, B2B, distribution or equipment-led businesses.
Solid MS Excel and MIS reporting skills; experience with ERP/CRM systems preferred.
Positive analytical, communication, coordination and problem-solving skills.