To manage branch operations through monitoring of operational activities, evaluation of service quality, adherence to regulatory and compliance requirements, and implementation of operational controls to ensure productive service delivery and customer experience.
Certifications: Preferred - JAIIB/CAIIB
Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation)
Servicing Branch Customers and maintaining branch operation in-line with Audit Compliance requirements
Ensure accurate account opening/KYC with CKYC uploads and documentation quality
Track service metrics (TAT, FTR, complaints) and implement RCA-based fixes
Prepare for audits/inspections; maintain records and resolve observations on time
Cross-sell insurance/investments and activate digital banking for all recent customers
Train frontline on process updates and compliance requirements
Inventory management of customer Deliverables and gold loan packets.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Branch Operations Manager Karnal (India)
🏢 CSB Bank
📍 India
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