• Review customer contracts, Statements of Work (SOWs), amendments, pricing schedules, and billing terms to ensure accurate billing setup and contractual compliance.
• Validate contract rates, fee structures, billing schedules, and pricing changes prior to invoice generation.
• Analyze and validate billing data from Workday, Salesforce, Power BI, ZAPP, and other source systems.
• Create and review monthly customer invoices in Workday, ensuring billing accuracy and timely delivery. Serve as a primary contact for customer billing inquiries, disputes, payment status, and account-related matters. Investigate billing discrepancies, perform root cause analysis, and drive issue resolution with customers and internal stakeholders.
• Provide support for external audits.
• Collaborate with cross-functional teams to support business initiatives.
• Participate in process improvement initiatives and identify opportunities to streamline processes.
EDUCATION AND professional experience:
Required:
Degree in B.Com or a related field
Minimum of 6 years of experience in billing, accounts receivable
Demonstrated ability to take ownership of billing processes, drive issues to resolution, and manage priorities.
Solid analytical skills with the ability to collect, organize, interpret and analyze significant amounts of information with attention to detail and accuracy.
Excellent verbal and written communication skills.
Motivated self-starter with problem-solving and critical thinking skills. Proficiency in Microsoft Excel and working knowledge of ERP settings. Experience with Workday Financials a plus
Ability to work independently as well as part of a team.
work workplace:
• Expectation to work primarily from the Zelis-India office on a regular in-office presence
• Willingness to work outside of normal business hours as required to collaborate with teams outside of India