06 Nov
|
Imarque Solutions
|
India
06 Nov
Imarque Solutions
India
Role & responsibilities
Manage and motivate a team to achieve daily/monthly targets.
Monitor team performance, productivity, quality, and attendance.
Conduct regular feedback, coaching, and performance reviews.
Handle escalations and resolve customer/process-related issues.
Ensure process compliance and achieve KPI targets.
Prepare and share daily/weekly performance reports.
Experience in BPO/Voice/Customer Service preferred.
Valuable communication, leadership, and team-handling skills.
Experience: 1 to 3 years as a Team Leader/Team Handling role.
Candidates should have valuable English communication skills.
Additional language proficiency in Kannada or Telugu is mandatory/preferred.
📌 Bpo Team Leader Voice Process Hosur (India)
🏢 Imarque Solutions
📍 India