Customer Service Specialist Immigration Field Gurugram

Customer Service Specialist Immigration Field Gurugram

06 Nov
|
The Migration Bureau
|
Gurugram

06 Nov

The Migration Bureau

Gurugram

About the Role

We are looking for a proactive and experienced Immigration Consultant to join our growing team.

This is a client-facing role, ideal for someone who has previously worked in the immigration sector—whether in student visas, work permits, business migration, or citizenship-related services.

You must be comfortable working directly with clients via in-person meetings, phone calls, and online consultations. Strong interpersonal skills and a deep understanding of immigration processes (especially related to Europe) are essential.
ResponsibilitiesProvide expert advice on immigration options, especially to Europe (e.g. Poland, Germany, Portugal)
Handle initial consultations and follow-ups via calls, WhatsApp, and in-person meetings
Maintain detailed records of each client’s case and documents
Guide clients step-by-step through the visa/immigration process
Prepare documentation and coordinate with internal and external teams
Keep updated on immigration regulations and policy changes




Manage day-to-day admin and communication with clients
Qualifications & Skills1 year of experience in immigration consulting or related field (work/student/business visas)
Strong knowledge of visa types and application processes (Poland/Europe preferred)
Fluent in English and confident in verbal and written client communication
Hands-on experience with telephonic and WhatsApp consultations
Comfortable working in a quick-paced, target-driven environment
Proficient with MS Office and basic CRM tools
Organized, detail-oriented, and a problem solver
What We OfferSupportive and international team workplace
Ongoing training and development
Prospects to grow into senior or specialized roles
Competitive fixed salary performance-based bonuses

If you’re passionate about helping people migrate and want to grow your career with a dynamic company — apply now!

📌 Customer Service Specialist Immigration Field Gurugram
🏢 The Migration Bureau
📍 Gurugram

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