Role & responsibilities
Provide first-line support Monday to Friday for recruitment technology queries and issues raised by GSKs global recruitment teams.
Respond to user questions, troubleshoot common system issues, and guide recruiters and coordinators on how to use recruitment tools correctly.
Log, track, and triage tickets, escalating more complex issues to HR Tech, ServiceNow, system owners, or external vendors as needed.
Support testing and rollout activities for system updates, process changes, and current recruitment technology features.
Maintain support materials such as user guides, knowledge articles, and standard responses to help improve the user experience.
Monitor recurring issues and share feedback with internal teams to help identify process improvements and reduce repeat problems.
Assist with basic reporting and data checks to support system accuracy and service performance.
Follow defined processes and controls to support compliance, data privacy, and risk requirements across recruitment systems.
Work collaboratively with recruitment team members globally and support partners to ensure timely, helpful, and consistent service.
Draft communications to support change management.

📌 Sr Tech Support Analyst Bengaluru
🏢 247Hire
📍 Bengaluru