Handle and process customer complaints and queries.
Understand the issue and pass/escalate the queries to the relevant internal team for resolution.
Track complaints and follow up with the concerned team until closure.
Maintain proper records and documentation of complaints and query status.
Communicate professionally with customers through emails with positive email etiquette.
Proficient in MS Office Suite, especially Excel, Word, and Outlook.
Experience in the Banking & Financial Services domain is mandatory.