Job Description
Responsible for handling guests’ luggage & greeting the guests as per guidelines & standard phrases.
Perform all other assigned duties, and adhere to hotel’s standards of performance, appearance, and conduct.
Responsible for providing courteous and competent services to the guests.
Any matter which may effect the interests of Novotel Goa Panjim should be brought to the attention of the Management.
Effectively communicate any problem, challenges, complaints / feedback immediately to the duty manager & other team members.
Provide effective support to the team to enable them to provide a range of effective and effective services.
Respond to guest’s queries by resolving issues in a timely and productive manner to ensure customer satisfaction.