We are seeking a dedicated and experienced Team Lead - Customer Support to oversee our customer support operations in the Madhya Pradesh and Maharashtra regions. The ideal candidate will have a strong background in managing teams and ensuring high-quality service delivery to our international clientele. As a Team Lead, you will be responsible for leading a team of customer support representatives, providing guidance and support to ensure they meet performance targets and deliver exceptional service.

Key Responsibilities
Lead and manage a team of customer support agents, ensuring they are well-trained and motivated to provide excellent service.
Develop and implement customer support strategies that enhance customer satisfaction and loyalty.
Monitor team performance metrics and provide regular feedback to team members to drive continuous improvement.
Handle escalated customer inquiries and complaints, ensuring timely resolution and customer satisfaction.




Collaborate with other departments to improve processes and enhance the overall customer experience.
Conduct regular team meetings to communicate updates, share best practices, and foster a positive team workplace.

Required Skills
Proven experience in customer support, preferably in an international setting.
Solid leadership and team management skills.
Excellent communication and interpersonal skills.
Ability to analyze performance metrics and implement improvements.
Proficiency in customer support software and tools. If you are passionate about customer service and have the leadership skills to drive a team towards success, we encourage you to apply for this exciting chance.

Industry

BPO / Call Center

Department

Customer Service (International)

📌 Team Lead Customer Support Ahmednagar
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 Ahmednagar