We are seeking a dedicated and experienced Team Lead - Customer Care to oversee our customer service operations. The ideal candidate will have a strong background in managing teams within a voice process workplace, ensuring that our customer care executives deliver exceptional service to our clients. As a Team Lead, you will be responsible for guiding and mentoring your team, driving performance metrics, and implementing best practices to enhance customer satisfaction.

Key Responsibilities
Lead and manage a team of customer care executives, providing coaching and support to enhance their performance.
Monitor team performance and ensure adherence to service level agreements (SLAs) and quality standards.
Conduct regular performance reviews and provide constructive feedback to team members.
Develop and implement training programs to improve team skills and knowledge in customer service.
Collaborate with other departments to resolve customer issues and improve service delivery.




Analyze team performance data and prepare reports for management to identify trends and areas for improvement.
Foster a positive team setting that encourages collaboration and high morale.

Required Skills
Proven experience in a team lead or supervisory role within a customer care or voice process environment.
Robust leadership and interpersonal skills, with the ability to motivate and inspire a team.
Excellent communication skills, both verbal and written.
Ability to analyze data and make informed decisions to improve team performance.
Familiarity with customer service software and tools. If you are passionate about customer service and have the experience to lead a team effectively, we encourage you to apply for this exciting opportunity.

Industry

Medical / Healthcare

Department

Allied Health Services

📌 Team Lead Customer Care Indore (India)
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 India