We are seeking a dedicated and experienced Team Lead - Customer Service to join our energetic team in Madhya Pradesh or Maharashtra. The ideal candidate will have a strong background in managing customer service operations, particularly within the voice process domain. As a Team Lead, you will be responsible for overseeing a team of customer service representatives, ensuring that they deliver exceptional service to our clients and customers.

Key Responsibilities
Lead and manage a team of customer service agents, providing guidance, support, and training to enhance their performance.
Monitor team performance metrics and implement strategies to improve service quality and efficiency.
Handle escalated customer inquiries and complaints, ensuring timely resolution and customer satisfaction.
Collaborate with other departments to streamline processes and improve overall customer experience.




Conduct regular team meetings to communicate updates, share best practices, and foster a positive team environment.
Prepare reports on team performance and customer feedback for management review.

Required Skills
Proven experience in an internal voice process or international call center setting.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Ability to analyze performance metrics and implement improvement strategies.
Proficient in customer service principles and practices. If you are passionate about customer service and have the experience to lead a team effectively, we encourage you to apply for this exciting chance.

Industry

Medical / Healthcare

Department

Allied Health Services

📌 Team Lead Customer Service Indore
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 Indore