We are seeking a dedicated and experienced Team Lead for our International BPO operations in Madhya Pradesh. The ideal candidate will have a solid background in managing teams within the BPO sector, specifically in international processes. As a Team Lead, you will be responsible for overseeing daily operations, ensuring that team members meet performance targets, and maintaining high levels of customer satisfaction.

Key Responsibilities
Lead and manage a team of customer service representatives, providing guidance and support to ensure optimal performance.
Monitor team performance metrics and implement strategies for improvement.
Conduct regular team meetings to communicate updates, share best practices, and foster a collaborative workplace.
Handle escalated customer issues and provide effective solutions.




Collaborate with management to develop training programs that enhance team skills and knowledge.
Ensure compliance with company policies and procedures, as well as industry regulations.

Required Skills
Proven experience as a Team Lead in an international BPO setting.
Strong leadership and interpersonal skills.
Excellent communication skills, both verbal and written.
Ability to analyze performance data and implement improvement strategies.
Proficient in using BPO management software and tools. If you are a motivated individual with a passion for leading teams and driving results in the BPO industry, we encourage you to apply for this exciting opportunity.

Industry

Medical / Healthcare

Department

Allied Health Services

📌 Team Lead International Bpo Indore
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 Indore