We are seeking a dedicated and experienced Team Leader for our Customer Support department in Madhya Pradesh. The ideal candidate will have a robust background in managing teams within the international BPO sector, with a focus on customer retention strategies. As a Team Leader, you will be responsible for overseeing daily operations, ensuring that our customer support team meets performance targets, and providing exceptional service to our clients.

Key Responsibilities
Lead and manage a team of customer support representatives, providing guidance and support to ensure high levels of performance and morale.
Develop and implement effective retention strategies to enhance customer satisfaction and loyalty.
Monitor team performance metrics and provide regular feedback to team members to foster continuous improvement.
Collaborate with other departments to streamline processes and improve the overall customer experience.




Conduct training sessions for current hires and ongoing training for existing staff to ensure they are equipped with the necessary skills and knowledge.
Handle escalated customer issues and provide resolutions in a timely manner.

Required Skills
Proven experience in a team leadership role within the international BPO industry.
Robust understanding of customer support processes and best practices.
Excellent communication and interpersonal skills.
Ability to motivate and inspire a team to achieve targets.
Analytical skills to assess performance metrics and implement improvements. If you are a results-driven leader with a passion for customer service and team development, we encourage you to apply for this exciting opportunity.

Industry

Medical / Healthcare

Department

Allied Health Services

📌 Team Leader Customer Support Indore
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 Indore