We are seeking a dedicated and experienced Team Leader for our Customer Support department in Uttar Pradesh. The ideal candidate will have a robust background in managing teams within the international voice process, ensuring high-quality customer service and support. As a Team Leader, you will be responsible for overseeing daily operations, guiding team members, and implementing strategies to enhance customer satisfaction.

Key Responsibilities
Lead and manage a team of customer support representatives, providing guidance and support to ensure they meet performance targets.
Monitor and evaluate team performance, providing feedback and coaching to improve service delivery.
Develop and implement training programs to enhance team skills and knowledge in customer support processes.
Collaborate with other departments to ensure seamless service delivery and address customer issues effectively.




Analyze customer feedback and service metrics to identify areas for improvement and implement necessary changes.
Foster a positive team setting that encourages collaboration and high morale.

Required Skills
Proven experience in the international voice process and customer support.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Ability to analyze data and make informed decisions.
Proficiency in handling inbound and outbound customer interactions. If you are passionate about customer service and have the leadership skills to drive a team towards success, we encourage you to apply for this exciting prospect.

Industry

Medical / Healthcare

Department

Allied Health Services

📌 Team Leader Customer Support Noida
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 Noida