Prepare and serve high-quality coffee, espresso-based beverages, teas, and other menu items as per First Coffee standards.
Operate and maintain espresso machines, coffee grinders, and other café equipment.
Ensure consistency in beverage quality, presentation, taste, and serving standards.
Deliver excellent customer service and create a welcoming experience for guests.
Understand the menu and recommend beverages, food pairings, and promotional offers to customers.
Maintain cleanliness and hygiene at the coffee counter, workstation, and café.
Follow standard recipes, SOPs, food safety, and operational guidelines.
Monitor stock levels of coffee beans, milk, syrups, and other consumables.
Coordinate with kitchen and service teams for smooth café operations.
Support upselling, customer engagement, and achievement of café sales targets.
Handle customer feedback and complaints professionally.
Participate in product training, coffee workshops, and skill development programmes.