We are looking for an experienced Technical Operations Manager to oversee technical support and IT operations within a BPO setting.
Key Responsibilities:
Manage technical operations, infrastructure and support teams.
Oversee CRM, dialer, telephony and network systems.
Handle technical escalations and ensure minimal downtime.
Monitor system performance, uptime and service delivery SLAs.
Coordinate with IT, network and external vendors.
Ensure smooth technical support across business operations and shifts.
Required Skills:
10+ years of relevant experience, preferably in the BPO/Contact Centre industry.
Robust understanding of dialers, CRM, telephony and IT infrastructure.
Experience in managing technical teams and operations.
Excellent problem-solving, leadership and stakeholder management skills.